AMA Clean Co. ("we," "us") collects the information you provide when requesting a quote or booking a cleaning, such as your name, phone number, email, service address, booking history, and payment tokens through Stripe. We never store your full card number. We use this information only to provide and improve service, process payments, send service messages, and meet legal obligations.
We also handle: before-and-after photographs and any videos you share (stored privately, never published without your written permission); claim details including the room and affected items; home preferences you ask us to remember such as pets, products to avoid, and rooms to skip, plus entry instructions like parking or lockbox notes; visit progress for your own booking such as on-the-way status, estimated arrival, and arrival and completion times; results of automated photo analysis, which are suggestions for our team and never automated decisions about you; records and, where enabled, transcripts of live support sessions you request; and invoice and payment metadata such as amounts, dates, and paid status.
We do not sell your personal information. Our processors include Stripe for payments, Twilio for messaging, Supabase for data, Google for maps and analytics, and — only with your marketing consent — Google Ads and Nextdoor for ad measurement. You can request access, correction, or deletion, and opt out, by contacting support@amacleanco.com. Data is retained only as long as needed.
Text messages relate to your service (verification codes, confirmations, reminders, arrival updates, receipts) and, only with separate express consent, occasional offers. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help. AMA Clean Co. does not sell, rent, or share your mobile information — including your phone number and SMS opt-in and consent data — with any third parties or affiliates for marketing or promotional purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
If you ask to speak with a specialist, we send the request to our team and nothing begins until a specialist accepts and you open the room yourself. Your camera is optional and voice-only is fine. Where we transcribe a call so the team can follow up accurately, you are told on screen before you join and while the call is running. We do not keep a video recording; any transcript is stored with your account, used only to help with your request, and deleted on request. You can end or close the session at any time.
AMA Clean Co. publishes an official app inside ChatGPT, which is operated by OpenAI. Connecting it is optional. When you connect it you sign in to your AMA account securely, and only the details needed for each request you make are sent to AMA — the assistant can reach your own account only, never another customer's. Your ChatGPT conversation itself is handled by OpenAI under its own privacy policy; we do not receive your unrelated ChatGPT history. We keep security logs of AMA actions requested through the app for up to 90 days, and sign-in records for up to 30 days. Photos you share appear only through short-lived private links, and saved entry details such as lockbox or alarm notes are never repeated back in chat — they go only to your cleaner's job sheet. We remember preferences only when you confirm them, and you can ask the assistant to forget any of them, or disconnect the app from ChatGPT's settings, at any time. Bookings and claims are always reviewed by a person, and you can ask to speak with a human at any point.
Full policy: legal.amacleanco.com/privacy · Contact: support@amacleanco.com · (609) 301-6451